Managed Network Services
n2grate leverages NetCraftsmen’s managed services offering, Craftsmen Assurance, which provides ongoing,
fixed-fee engagements for all of your IT infrastructure needs which can include proactive, strategic consulting services.
Unlike some managed services offerings that only include IT infrastructure monitoring and management, all our services are available within a Craftsmen Assurance Managed Services engagement for a predictable level of spend. Instead of repeating the cycle of hiring a service provider to address a problem, let our team proactively keep your systems updated and anticipate what’s next, preparing you for the future.
Levels of Engagement
Every Craftsmen Assurance engagement is customized to each client’s needs, leveraging proven methodologies. General levels of service include:
At this baseline level, we install and manage Network Management Solution instrumentation which allows you to effectively maintain your own IT operations centers and ITSM for incident and problem management. In addition, we provide quarterly business reviews with recommendations on system improvements and initiatives.
We add the NetCraftsmen team to lead and manage incident response and maintain your system for you. This level adds Lifecycle Services Health Checks and full 24 x 7 x 365 Incident Management & Response via our operations centers.
The ultimate partnership level provides ongoing Enterprise Strategic Planning. Our NetCraftsmen strategists working with you to proactively develop and execute an Enterprise IT Strategy that supports your specific business requirements and ensures your organization’s technology and IT infrastructure is well-prepared for the future. Premier also adds Lifecycle Services Compliance which provides ongoing configuration & software compliance services.
Technical Staff Services
Every level can be augmented by incremental engineering and operational support hours to execute discrete initiatives, embedded into the ongoing fixed-fee for the term of the contract.
Benefits to You and Your Team
Need to upgrade your existing network infrastructure? Learn more